Description
This engagement involves a comprehensive workshop to design a Customer Value Journey. By mapping each touchpoint, we optimize customer experience and foster loyalty. This journey plan will help enhance customer engagement and improve overall satisfaction.
Scope:
- Consultant will lead a mapping session, guide discussions, and document the customer journey with action points.
- Includes one 2-hour workshop with follow-up materials.
Deliverables/Outputs:
- Customer Journey Map (PDF, 5 pages)
- Actionable recommendations for each stage
Timing:
- 1 week (single session + report delivery)
Assumptions:
- Client to provide current customer journey data and insights.
