Portrait of a woman with short, brown hair and light skin, smiling and wearing a white sleeveless top. She has dark eyes and is visible from the shoulders up against a plain green background.

About Me

Location
Missouri, USA
Languages
English

I have a comprehensive business assessment system to help identify gaps and unfulfilled opportunities. Following a business diagnostic, I will provide a full report with a project plan with timelines and milestones. We are not a one-size-fits-all solution company…we provide personalized solutions that fit an individual organization’s needs.

I bring data-backed business diagnostics and a proven alignment series. I am proactive, creative, and solution-oriented. Most importantly, I stay with you from project start to finish as your fractional chief strategy and operations officer.

Leadership and change management consultant. Well versed in agile methodologies emphasizing people over processes and tools. Change management requires adaptability and flexibility. As a change management leader, leading associates into new processes and systems requires leadership and methods that encourage adoption of new systems and programs.

My passion is to provide cost-effective solutions that address your business needs. I personalize recommendations to your needs. The personal touch is how I ensure your success. Problems are not one-size fits all; and neither are solutions.

4.50 rating from 2 reviews
Have you worked with Carol before?
Leave a review
4.50 rating from 2 reviews
Have you worked with Carol before?
Leave a review

Experience

My current client industries:

  • Healthcare; acute and post-acute care; vendors supplying health care
  • Manufacturing
  • IT Software and Hardware Companies
  • Recruitment and Corporate Culture Consultant
  • Specialized retail

Notable Accomplishments

Business Growth

  • Directed a multidisciplinary team that cut inpatient length of stay by 1.2 days.
  • Expanded 1 outpatient program to 4 outpatient programs with an increase in operating margin 23% and billable units 53%
  • Cultural change in an underperforming department to improve Inpatient unit efficiency 35% and retain 87% of outpatient staff (reducing recruiting costs)
  • Developed course content, courses and have written 4 textbook chapters including organizational development, change management, leadership and healthcare financing

Income Growth

  • Exceeded EBITDA by 25% consistently
  • Eliminated redundant systems to grow efficiency from 78% to 92% as Change Management Leader
  • Marketing education and training that improved quality of services and income $1M per building annually
  • Restructuring therapy delivery and enforcing accountability to improve productivity 15% and cut turnover 50% (saving in recruiting costs)
  • Reduced errors and omissions in billing improving compliance to >90%

Quality Assurance

  • Developed and implemented quality assurance program resulting in improvement of medical necessity documentation from 45% to 83%
  • Recouped $1.25M in Medicare Fiscal Intermediary and RAC audit denial reversals in 1 year and eliminated all claim denials

Quality Educator

  • Above average retention of students > 75% of quarters
  • Consistent net promotor ratings for 9 years

Recent Work

Physicians Solutions, LLC

Improved interview process for 1099 sales force. Developed a communication system to keep remote employees engaged. Increased profitability 25% by restructuring operations. Increased sales reach from 2 states to 5.

Testimonial: “As co-founder and CEO of an independent medical sales organization that has enjoyed continued year over year growth for over a decade, I had never previously enlisted the services of a business coach or external advisor. After a year of individual business coaching, and participation on a peer advisory board she selects and moderates, I was able to not only take stock of our business operations through quantitative tools and ongoing dialogue, but also handily navigate a series of pivotal, complex decisions that informed a new strategic direction for the next phase of our organization.”

Regional County Hospital

Performed a business diagnostic.  Developed their 3-year strategic plan which was approved by the Board of Directors.  Aligned executive team and management team to the new strategic plan. Provided grant information to improve facilities and recruiting. Hired a grant write I recommended.

Testimonial: “Carol participated with us to do our Strategic plan after helping us to do a self-evaluation for our leadership using “The Journey”. It seemed right after that presentation to move on into the Strategic plan. We appreciate how she handled it and the smooth process to get it accomplished.”

Sunflower Football Club

Improved branding.  Connecting with companies to help fund their programs.

Testimonial: “Carol is one of my soccer club’s sponsors and mentors. She is amazing with networking, branding, and being a great supporting figure. I highly recommend talking to carol if you need help expanding your business as a small business looking to rise!”

Culturesphere

Digital transformation with the development to a new app.  Innovative solutions for business growth. Executive coach improving focus, results and business / personal growth.

Testimonial: “Carol is someone whom I consider to be a diverse, organizational communication specialist with a high-level of cultural sensitivity with an uncanny ability to connect sincerely, listen earnestly, and suggest neutrally- business maneuvers that will pay dividends, if implemented. In the time I’ve had the opportunity to converse with Carol, she has shared her wealth of experience positioned as a consultant, a business woman, a mother and wife and how to strike a healthy balance, with an eye towards maximizing exposure, partnerships and profits thru intentional availability. She is someone I consider to be a highly valuable connector. Any organization looking to invest in themselves should consider Carol in totality….you will be grateful for engaging her and her expertise.”

Qualifications

Education & Professional Development

  • Walden University, Ph.D. Leadership and Organizational Change
  • University of Phoenix,  MBA

Notable Career History

  • President and Owner – Webbe Group 2020 – Current
  • Assistant Professor – Colorado Technical University Online 2013 – Current
  • Board Member – 2018 – 2021
  • Quality MD, First Source Consulting, LLC, Lifestyle Learning
  • Regional VP of Operations 2019 – 2020
  • Director of Operations 2015 – 2019
  • Regional Clinical Consultant 2011 – 2015
  • Director and Regional Resource 2008 – 2011

Knowledge Areas Knowledge Areas are the business domains and areas, or specialties, with which consultants, partners, and experts are most familiar.

Industries These are the industries and sectors in which consultants, partners, and experts have demonstrated knowledge and experience.

My current client industries:

  • Healthcare; acute and post-acute care; vendors supplying health care
  • Manufacturing
  • IT Software and Hardware Companies
  • Recruitment and Corporate Culture Consultant
  • Specialized retail

Notable Accomplishments

Business Growth

  • Directed a multidisciplinary team that cut inpatient length of stay by 1.2 days.
  • Expanded 1 outpatient program to 4 outpatient programs with an increase in operating margin 23% and billable units 53%
  • Cultural change in an underperforming department to improve Inpatient unit efficiency 35% and retain 87% of outpatient staff (reducing recruiting costs)
  • Developed course content, courses and have written 4 textbook chapters including organizational development, change management, leadership and healthcare financing

Income Growth

  • Exceeded EBITDA by 25% consistently
  • Eliminated redundant systems to grow efficiency from 78% to 92% as Change Management Leader
  • Marketing education and training that improved quality of services and income $1M per building annually
  • Restructuring therapy delivery and enforcing accountability to improve productivity 15% and cut turnover 50% (saving in recruiting costs)
  • Reduced errors and omissions in billing improving compliance to >90%

Quality Assurance

  • Developed and implemented quality assurance program resulting in improvement of medical necessity documentation from 45% to 83%
  • Recouped $1.25M in Medicare Fiscal Intermediary and RAC audit denial reversals in 1 year and eliminated all claim denials

Quality Educator

  • Above average retention of students > 75% of quarters
  • Consistent net promotor ratings for 9 years

Recent Work

Physicians Solutions, LLC

Improved interview process for 1099 sales force. Developed a communication system to keep remote employees engaged. Increased profitability 25% by restructuring operations. Increased sales reach from 2 states to 5.

Testimonial: “As co-founder and CEO of an independent medical sales organization that has enjoyed continued year over year growth for over a decade, I had never previously enlisted the services of a business coach or external advisor. After a year of individual business coaching, and participation on a peer advisory board she selects and moderates, I was able to not only take stock of our business operations through quantitative tools and ongoing dialogue, but also handily navigate a series of pivotal, complex decisions that informed a new strategic direction for the next phase of our organization.”

Regional County Hospital

Performed a business diagnostic.  Developed their 3-year strategic plan which was approved by the Board of Directors.  Aligned executive team and management team to the new strategic plan. Provided grant information to improve facilities and recruiting. Hired a grant write I recommended.

Testimonial: “Carol participated with us to do our Strategic plan after helping us to do a self-evaluation for our leadership using “The Journey”. It seemed right after that presentation to move on into the Strategic plan. We appreciate how she handled it and the smooth process to get it accomplished.”

Sunflower Football Club

Improved branding.  Connecting with companies to help fund their programs.

Testimonial: “Carol is one of my soccer club’s sponsors and mentors. She is amazing with networking, branding, and being a great supporting figure. I highly recommend talking to carol if you need help expanding your business as a small business looking to rise!”

Culturesphere

Digital transformation with the development to a new app.  Innovative solutions for business growth. Executive coach improving focus, results and business / personal growth.

Testimonial: “Carol is someone whom I consider to be a diverse, organizational communication specialist with a high-level of cultural sensitivity with an uncanny ability to connect sincerely, listen earnestly, and suggest neutrally- business maneuvers that will pay dividends, if implemented. In the time I’ve had the opportunity to converse with Carol, she has shared her wealth of experience positioned as a consultant, a business woman, a mother and wife and how to strike a healthy balance, with an eye towards maximizing exposure, partnerships and profits thru intentional availability. She is someone I consider to be a highly valuable connector. Any organization looking to invest in themselves should consider Carol in totality….you will be grateful for engaging her and her expertise.”

Education & Professional Development

  • Walden University, Ph.D. Leadership and Organizational Change
  • University of Phoenix,  MBA

Notable Career History

  • President and Owner – Webbe Group 2020 – Current
  • Assistant Professor – Colorado Technical University Online 2013 – Current
  • Board Member – 2018 – 2021
  • Quality MD, First Source Consulting, LLC, Lifestyle Learning
  • Regional VP of Operations 2019 – 2020
  • Director of Operations 2015 – 2019
  • Regional Clinical Consultant 2011 – 2015
  • Director and Regional Resource 2008 – 2011

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Reviews

  • John N
    5 out of 5

    I am excited to recommend Carol Elassad. She has worked with our fast growth healthcare staffing firm in many ways, including: providing advisory services to the executive team regarding organizational design and capturing market share, providing coaching to leaders in our organization, and assessing capabilities (strengths and weaknesses) of our specific managers. She developed training rubrics and management criteria that have helped up scale.

  • Paul B
    4 out of 5

    I first conscripted Carol's services at a juncture in my business in which I was contemplating selling my share of the organization due to a combination of what I perceived to be insurmountable circumstances and fatigue. Over the course of the next 12 months, Carol was able to provide great insight and a number of resources which were instrumental in shaping my organization in a way that not only increased our profitability, but also enhanced my strategic acumen and allowed me to approach the business in a more sustainable context. Her continued guidance has been of great benefit to my organization, and I would highly recommend Carol as a business consultant.

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